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Curriculum Resources

Capita Enhanced Support Services 2020-2021

What do we offer?

 Enhanced Support for SIMS.  We have three levels of support: 

• SIMS Support for your SIMS suite

     o Experienced, knowledgeable Service Desk Team 

     o Guidance, documentation and webinars to keep you informed of enhancements and support key processes, such as census and managing pupil premium. 

• Admin ICT Support delivers SIMS and admin network support as well as:
     o Experienced, knowledgeable Service Desk Team
     o Guidance, documentation and webinars to keep you informed of enhancements and support key processes, such as census and managing pupil premium.
     o Senior leadership team overviews – your CSM can provide an overview to your leadership team, building awareness of SIMS capabilities and how it can support school improvement.  

• Whole Support agreement provides support for your network including SIMS, admin and curriculum support as well as:
     o Experienced, knowledgeable Service Desk Team
     o Guidance documentation and webinars to keep you informed of enhancements and support key processes, such as census and managing pupil premium.
     o Senior leadership team overviews; your CSM can provide an overview to your leadership team, building awareness of SIMS capabilities and how it can support school improvement.
     o Three half day onsite visits per year from your Whole Support Consultant, providing expert assistance carrying out key procedures and tasks.
     o Strategic support to maximise the benefits of your Whole Support consultancy visits.  

Additional Services

+Services: additional services that provide you with the skills of an expert to carry out key tasks. These can include regular technical on-site visits, laptop encryption to safeguard data on staff laptops and general SIMS or FMS assistance, remote backup and monitoring services which provide a remote service that ensures your data is protected, monitored and recoverable. 

Why choose us?

With over 20 years’ experience in supporting SIMS and over 3000 schools and academies supported directly by Capita, we understand your needs, enabling us to deliver a personal support service:

• Experienced service desk analysts and discounted rates for training courses, consultancies and installations. 

• A Customer Success Manager (CSM) who has a real understanding of educational changes. Your CSM will advise you in understanding the breadth of SIMS and how the effective use of SIMS can support your school priorities.  

• Access to our new Customer Success Resource hub via My Account which provides additional resources to maximise the use of SIMS along with best practice guidance, hints, tips and videos.

What is provided free?

This is a wholly traded service - there is no free element.

What is chargeable?

The service is chargeable to all schools and academies.

How the service can be provided/length of agreement

For Swindon Schools with an existing contract: Your contract pack for April 2020 – March 2021 has been sent to you directly and includes costings and your support agreement details.  

If you have any questions about your agreement or would like to discuss the benefits of upgrading your support agreement, please contact your CSM or Capita Contracts Team. 

 

Contact Point

Sue Ellis, Capita Customer Service Manager
Telephone:   07740 529824
Email:          susan.ellis@capita.co.uk

Capita Contracts team
Telephone:   0800 1701732
Email:          esc@capita.co.uk

 

Costs